Q: Is the whole transaction secured and well protected?
A: Yes, Your transaction is guaranteed and insured
Place order on alibaba online through "Trade Assurance" , your goods will get protection from alibaba completely(100% product quality protection, on-time shipment protection,100% payment protection)
once we finish an order, you can leave a feedback online and other buyers can see it like Amazon.
Bad feedbacks will affect our business hugely, trust us, we won't put our business at risk.
If you have complaint,tell us, we'll improve and make it better.
Q: How long can i get my goods?
A: Usually, it will take about 3-7 days by Express, it will take about 10-30 days by sea(depending on the destination)
Q: What about defective products.
A: Full refund/replacement.(replacement will be shipped out along with next order or we provide 3‰ extra spares(big order) to avoid shipping back defectives,avoid new replacement and refund for defectives)Usually,defective products can not pass our QC.
Q: How to save shipping cost?
A: Ship by sea for large volume will save you lots of shipping cost.
For any questions or complete catalogue for any pet products
Please send us an message at bottom